Omnia Privacy Policy

Omnia is for PetLovers staff and the guests we invite to work with us. There is no public sign-up: an administrator creates each account, and you must sign in to use anything in Omnia. Guests see only the parts of Omnia they are given.

• Your account: your name, work email address, profile picture and role (admin, member or guest). Your password is held by our sign-in provider, which stores it hashed, never in plain text. If you turn on two-factor sign-in, it also holds that setup.
• What you create: messages, tasks, documents, comments, reactions, the files and photos you attach, voice notes and their written transcripts, and your conversations with Omnia's AI assistants.
• Company business data: Omnia brings in PetLovers' own records from the systems the company uses, such as Amazon, Odoo, ShipBob, Chewy, TikTok Shop, Walmart, ClickUp, and our banking and accounting services. It also reads company Gmail and Google Drive through PetLovers' Google Workspace, for example to find and file supplier invoices, or to search the mail and files you can open when you ask Omnia a question. These records are mostly about orders, stock, sales, advertising and accounts, and can include names and contact details of customers, suppliers, creators and other business contacts.
• How you use Omnia: when you sign in, which parts of Omnia you open and when, and whether you are online now (“last seen”). This does not include what you type, what you read, or your IP address.
• Your phone, if you use the app: a random install ID the app creates when it is installed (it is not taken from your phone), the platform (iOS or Android), the operating system version, the phone model where the phone reports it, the app's build and update version, notification tokens, and when the install was first and last used.
• Your browser, if you allow web notifications: the browser's notification subscription, so we can deliver them.

Omnia does not collect your location or your contacts.

The phone app asks for each permission only when you use the feature that needs it:

• Camera: when you take a photo to share in a chat or task, or scan a barcode or label.
• Photos: when you choose a photo to share.
• Microphone: when you record a voice note.
• Files: only the files you pick.
• Face ID or your phone's fingerprint or face unlock: to unlock the app when you come back to it. The check happens on your phone; Omnia never receives your face or fingerprint.

You can say no to any of these, or turn them off later in your phone's settings. The rest of Omnia keeps working.

• To run Omnia: sign you in, show your work, deliver messages and notifications, and keep the web and the phone app in step.
• To run PetLovers' business: sales, inventory, accounting, advertising and product work.
• To answer questions and do work through Omnia's AI features (below).
• To keep Omnia secure and working: stop misuse, fix problems and see which parts of Omnia are used.

We do not show ads, sell personal information, share it with data brokers, or track you across other companies' apps or websites.

Omnia's AI and agents, voice-note transcription and image creation send the content each task needs (your question, and the messages, documents, files or records it draws on, or the voice note) to an AI provider, which sends back the answer. Today these providers are Anthropic (Claude), OpenAI (GPT models, voice transcription and image creation) and DeepSeek. When an agent searches the web, its search words go to that provider's web search or to Exa. AI answers can be wrong, so check them before you rely on them.

We do not sell personal information. We share it only with:

• Service providers that run Omnia for us: Supabase (database, sign-in, file storage, and invitation and password emails), Vercel (web hosting), Expo (phone app updates and notification delivery), Apple and Google (notifications to iPhones and Android phones), your web browser's notification service, Google Workspace (company email and files), and the AI providers above.
• The business systems Omnia works with, such as Amazon or Odoo, when you or an agent acting for PetLovers does something there.
• People in PetLovers: what you post can be seen by the people with access to that chat, task or document, and administrators manage accounts.
• Others when the law requires it, or to protect people's rights and safety.

We keep information while your account is active and for as long as PetLovers needs it for its business and records. Deleted messages, tasks, documents, document pages and channels go to Trash for 30 days, where the person who deleted them can restore them; after that they are removed for good, with their attached files. Archived items stay until someone brings them back.

When an administrator deletes your account, your sign-in is removed permanently and your phone stops receiving notifications. Work you created, such as messages, tasks and documents, stays, because it is part of the company's records. Signing out clears your sign-in and the saved copy of your screens from that device.

• Change your picture, password and two-factor sign-in in Settings → Account.
• Choose which notifications you get in Settings → Notifications, or turn them off in your phone's or browser's settings.
• To see, correct or delete information about you, or to have your account deleted, ask your Omnia administrator or email support@petlovers.com.

Omnia uses encrypted connections (HTTPS) throughout. Access is set per person and per part of Omnia, so guests see only what they are given. Two-factor sign-in is available to everyone. On the phone, your sign-in is kept in the phone's secure storage, and the app can lock behind Face ID or your phone's unlock. No system is perfectly secure: if you think your account has been misused, tell us at once.

Omnia is a work tool for adults. It is not meant for children, and we do not knowingly collect information about children.

When Omnia changes what it collects or how it uses it, we update this page and its effective date. We tell people in Omnia about important changes.

Questions or requests about your information: email support@petlovers.com. PetLovers LLC.